Returns and Refunds Policy
RETURNS AND REFUNDS POLICY
At RS Climate Control, we are committed to ensuring your satisfaction with our climate control solutions and related products. This policy outlines the process for returning items and requesting refunds, providing clarity and transparency for our customers.
DAMAGED GOODS ON ARRIVAL
If your item arrives damaged, notify us within 24 hours of delivery by contacting our team via WhatsApp, email, or phone. Claims submitted after this window may not qualify for a refund or replacement. Please include photos of the damaged product and packaging to expedite your claim.
ELIGIBLE PRODUCTS
You may request a return and refund for products that meet the following criteria:
- The product is in its original condition, including all accessories, manuals, and packaging.
- The product is unused, undamaged, and unaltered.
- The return request is made within the specified return period for your product (varies by item).
- Customized, bespoke, or special-order products are not eligible for return unless they have verified manufacturing defects.
RETURN REQUEST PROCESS
- Contact Us: Initiate a return by contacting our customer support team at service@rsclimatecontrol.co.uk within the return period for your product.
- Instructions: You will receive a Return Merchandise Authorization (RMA) number and instructions for safe return shipment.
- Documentation: Include the original invoice or proof of purchase with the returned item.
RETURN SHIPPING
- Customers are responsible for return shipping costs.
- We recommend using a tracked and insured shipping method to ensure the safe return of products.
INSPECTION & APPROVAL
- Returned items will undergo inspection within 3-5 business days of receipt.
- If the product meets our return criteria, a refund or replacement will be processed.
REFUND PROCESS
- Refunds are issued to the original payment method.
- Processing time: 5-10 business days after approval.
- You will receive a confirmation email once the refund is initiated.
DEDUCTIONS
- Refunds may be reduced if the product is not in its original condition, missing parts, or damaged due to improper handling.
- We will notify you of any deductions before finalizing the refund.
- All returned items are subject to a restocking charge. This fee will typically be a minimum of 25% of your total order value and may vary depending on the condition of the returned product.
MANUFACTURER’S WARRANTY
- Products with manufacturing defects may be covered under the manufacturer’s warranty. Refer to your product’s warranty documentation for details.
- Warranty claims require proof of purchase.
NON-REFUNDABLE ITEMS
- Services (e.g., installation, maintenance, or consultation fees).
- Customized or special-order products (unless defective).
CANCELLED ORDERS
- Contact us immediately to cancel an order. We will attempt to cancel if the order has not yet been processed or shipped.
- Orders already in transit cannot be cancelled and must be returned upon delivery (subject to return policy terms).
REFUND EXCEPTIONS
- Exceptions may apply for cases involving fraud, unauthorized transactions, or warranty disputes.
- RS Climate Control reserves the right to assess exceptions on a case-by-case basis.
CONTACT US
For assistance with returns, refunds, or questions about this policy, reach out to our customer support team:
- Email: service@rsclimatecontrol.co.uk
- Phone: 07960074270
- Address: 8a Hamilton St, Clydebank G81 1LY
OUR COMMITMENT
RS Climate Control aims to deliver a seamless and fair returns experience. We appreciate your trust in our products and are here to support you through every step of the process.
This policy is effective as of 03/03/2025 and applies to purchases made directly through rsclimatecontrol.co.uk.